FAQ
The general terms and conditions of the online store www.dreamgarden.si are compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the Electronic Communications Act (ZEKom-1), based on GZS recommendations and international codes for e-commerce.
The online store is operated by ALNAIR doo (data below), an e-commerce service provider (hereinafter referred to as the "provider"). The online store operates on the e-commerce platform Wix.com (hereinafter "the platform").
With the terms of business, we try to make your purchase easier and increase your satisfaction. If you want to contact our customer service, please contact us via the website www.dreamgarden.si.
We advise you to carefully read the following Terms and Conditions before using the online store www.dreamgarden.si. By using the website, you express your agreement with the stated conditions. If you do not agree with the terms, please do not use the online store www.dreamgarden.si.
The buyer is bound by the general conditions in force at the time of purchase (online order). When placing an order, the user is reminded of the general terms and conditions of business and confirms his / her acquaintance with them by placing an order.
The provider reserves the right to change the conditions on the website www.dreamgarden.si at any time. All changes are binding on customers, so we recommend that you regularly review the Terms of Business. The General Terms and Conditions deal with operations, user rights and the business relationship between the provider and the customer.
COMPANY INFORMATION
TYPES OF USERS
INTELLECTUAL PROPERTY RIGHTS
AVAILABILITY OF INFORMATION
OFFER OF ITEMS AND PRICES
ORDER AND PURCHASE PROCEDURE
METHODS OF PAYMENT
PICKUP AND DELIVERY
INVOICE ISSUE
PROMOTIONS
WITHDRAWAL FROM CONTRACT AND REFUND
WARRANTY
ACTUAL ERROR
PROTECTION OF PERSONAL DATA
COMMUNICATION
ASSESSMENTS, OPINIONS AND RECOMMENDATIONS
LIMITATION OF LIABILITY
COMPLAINTS AND DISPUTES
1. COMPANY INFORMATION
ALNAIR doo
MS: 6600832000
DS: SI51129957
Begunje na Gorenjskem 81A, 4275, Begunje na Gorenjskem
+38669761177
2. TYPES OF USERS
Purchase in the online store is only possible for individuals!
If you are a legal entity, please contact us via contacts to make a purchase manually.
No registration is required to place an order. We do not create a personal account for customers. We can communicate via e-mail and telephone, which were specified when placing the order.
3. INTELLECTUAL PROPERTY RIGHTS
All content published on www.dreamgarden.si is the property of ALNAIR doo or its partners, and may only be used for non-commercial purposes. They may not be copied, reproduced or distributed in any other way without the permission of ALNAIR doo or an appropriate partner. Each partner owns all relevant intellectual property rights in relation to the products or services displayed on their behalf on the website.
ALNAIR doo reserves the right to change the content published on the website.
4. AVAILABILITY OF INFORMATION
The company ALNAIR doo undertakes to always provide the customer with the following information:
company information (company name and registered office, registration and tax number)
contact information that enables the user to communicate quickly and efficiently (e-mail, address, telephone)
essential characteristics of the goods or services (including after-sales services and guarantees)
the availability of the products or services offered on the website should be made available within a reasonable time
terms of delivery of the product or execution of the service (method, place and time of delivery)
all prices must be clearly and unambiguously set and it must be clearly shown whether they already include taxes and delivery costs)
method of payment and delivery
the time validity of the offer
the period within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right of withdrawal in accordance with Article 43c ZVPot; in cases where the consumer has no right of withdrawal in accordance with Article 43c ZVPot, he is explicitly informed)
an explanation of the complaint procedure, including all details of the contact person or customer service.
5. OFFER OF ITEMS AND PRICES
Due to the nature of online business, the offer and prices in the online store www.dreamgarden.si are updated and changed frequently. We allow the possibility of errors in entering technical specifications of items. Images of items may differ from the actual ones.
All prices are in euros and include VAT. Prices are valid at the time of placing the order.
Prices are presented as Online prices. The online price is the price that applies to online purchases and is accessible to all users of the online store. The online price is also valid in the case of telephone ordering, when customer and order data are submitted to the system digitally via an online form.
The original price is higher, the old price of the item at which the item was sold before the price was reduced.
A promotional price is a price that is valid only for a limited period of time. This period is set by date, but may be extended accordingly if stock is available.
The price with the coupon is the price that applies in the case of an activated discount coupon on the website.
Prices are valid in case of payment with the payment methods below, under the conditions below.
6. ORDER AND PURCHASE PROCEDURE
Select the item to buy in the catalog. Some items contain additional options to choose from, such as color, size, or accessories. Choose the iron number of items. Click the "Add to Cart" button to add the item to the cart. If you do not want to add anything to the cart, click on "Go to cart". You will then be redirected to the cart.
Click the "Continue" button to add more products to your cart.
Check the contents of the cart and the products you have selected at the top right. If the contents of the cart are OK, click on the "Checkout" button.
In the next step, you will need to enter customer information, first and last name, delivery address, phone number, email address, notes. Select a delivery option. Please read the terms and conditions and confirm that you agree with them. Click the "Buy Now" button.
Then check the amount of the order and go to the choice of payment method. The order will be created in the system after the customer selects the payment method. Furthermore, depending on the payment method you choose, you can make the payment remotely.
We will contact you via email when we receive your order.
The purchase contract for bidders and customers in the online store is concluded at the moment when the online store www.dreamgarden.si sends the customer the first electronic message about the status of his order. From this moment on, all prices and other conditions are fixed and apply to both the online store and the customer. The customer is the person with the information as stated when placing the order. It is not possible to change customer data later. The sales contract (ie the first electronic order status message) is stored electronically on the Wix server.
The order is considered confirmed if the buyer does not cancel the order. Upon receipt of the order confirmation, ALNAIR doo reviews the stock status and the possibility of delivery. If the item cannot be delivered within the written deadline, the buyer is notified of the entered telephone number or. e-mail address. The customer can cancel the order by replying to the e-mail he received when ordering or. calls the phone number published on the website.
ALNAIR doo prepares and dispatches goods within the agreed deadline using the agreed shipping method.
7. METHODS OF PAYMENT
In our online store we offer two main groups of payment methods: remote and pick-up.
Pay online remotely
- Remote payment by credit or debit card (MasterCard®, Visa)
Payment via cards is completely secure, as it takes place via the FONDY payment system, and your card data is not stored on our server. The buyer and payer must be the same person as the debit or credit card holder.
- Payment by transfer to the account of ALNAIR doo according to the offer / proforma invoice
After placing the order, we will send you an email offer / proforma invoice. With this offer you then (via electronic banking, at the post office or bank counter) pay the proforma invoice. We believe the offer was paid when the payment is reflected in our transaction account.
Payment on delivery
2.1. Payment upon receipt at our location
- Payment on delivery at our location in cash
- Payment on delivery at our location by credit or debit card (MasterCard®, Visa). The buyer and payer must be the same person as the debit or credit card holder.
2.2. Payment to the courier upon collection at your location
- Cash on delivery at your location in cash.
Some courier companies may charge the end customer additional fees in case of cash payment!
- Cash on delivery at your location by credit or debit card (MasterCard®, Visa). The buyer and payer must be the same person as the debit or credit card holder.
8. DELIVERY
Ordered items will be shipped as soon as possible.
Delivery of ordered goods is performed by our partner GLS. Possible delivery is stated when placing the order.
Shipping costs are calculated when placing an order, depending on the delivery address, total weight and size of the goods in the order.
If some goods are not in stock when packing the package, we can divide your order into several packages by agreement with you. You will first receive the goods that are currently in stock, and then you will receive the remaining goods within a certain time. If you decide for partial delivery, we will charge you the cost of delivery for each shipment separately.
You can pick up the shipment in person or pick it up on your behalf by a trustee, legal representative or trustee.
If you are not at the specified address at the time of delivery, our partner will send you a message with instructions on where you can pick up the package or. arrange a new delivery date.
9. ISSUANCE OF INVOICE
After the delivery of the ordered items or after the service has been performed, we also send the customer an invoice in pdf format to the customer's e-mail. In the case of personal collection at the location of receipt of the goods, the buyer receives a printed invoice for the purchased items.
The invoice shows the price and all costs associated with the purchase.
The customer receives an invoice for each separate order or a separate shipment within the order separately.
10. PROMOTIONS
Together with the special prices, which we wrote about in the section OFFER OF ITEMS AND PRICES above, we are working on realizing additional opportunities for the promotion of goods. When new promotional features become available, they will be described in this section.
11. WITHDRAWAL FROM CONTRACT AND REFUND
Pursuant to the provision of Article 43.č of the ZVPot, the consumer, as a natural person, in the case of distance or off-premises contracts, has the right to inform the company within 14 days that he is withdrawing from the contract without having to state the reason for your decision.
Withdrawal from the contract is notified by the consumer to the seller's e-mail address: mail.dreamgarden@gmail.com.
The form for withdrawal from the contract of articles is available to users here .
The only cost borne by the buyer in connection with the return of goods is the cost of postage, insofar as the goods were purchased or returned by mail. The consumer is considered to return the goods on time if he sends them before the expiry of the 14-day return period.
The buyer can also bring the goods in person at one of the seller's collection points, in agreement with the seller. The goods must be returned to the seller no later than 30 days from the sent form for the return of goods. The returning goods must be accompanied by a copy of the invoice and personal data of the buyer together with the number of the personal bank account, for the refund.
The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer's fault. As the packaging is an integral part of the item, it must be returned in the event of its return as it was in its original condition at the time of receipt of the item (ie undamaged, unopened and unchanged).
The consumer may not use the items without hindrance until the withdrawal from the contract. The consumer may inspect and test the articles to the extent strictly necessary to establish the actual situation. The consumer is liable for a reduction in the value of the goods if the reduction is due to conduct which is not strictly necessary to determine the nature, characteristics and functioning of the goods.
If the buyer has withdrawn from the purchase and the returned goods meet the requirements, the bidder must return the value of the paid goods. The transfer must be made by the bidder as soon as possible, but no later than 30 days after receipt of the returned goods.
The provider will try to return the payment to the consumer with the same means of payment as used by the consumer, unless the consumer has explicitly requested the use of a different means of payment and the consumer does not bear any costs as a result. However, the basic means of return is a transfer to the customer's bank account.
Withdrawal from the contract is not possible for goods (excerpts):
which is made according to the exact instructions of the consumer and adapted to his personal needs;
which, by its nature, is not suitable for return, is perishable or expires quickly;
which is not eligible for a refund for health protection or hygiene reasons if opened by the consumer after delivery.
The right to withdraw from the contract is regulated in more detail by the provisions of the Consumer Protection Act (detailed Articles 43c and 43d) .
12. WARRANTY
The consumer can claim the guarantee for products for which a guarantee is obligatory as determined by the Rules on Goods for which a guarantee for faultless operation is issued (UL RS, No. 14/12). And for those products for which a voluntary guarantee of the guarantor (manufacturer, importer or seller) was given.
Products that do not have a statutory warranty have a warranty only if this is explicitly stated on the website with the presentation of the item.
When claiming the warranty, the warranty conditions stated on the warranty card that accompanies the product apply. The warranty is enforced with a copy of the invoice and warranty card (this is usually included with the product). All factory defects and defects that may occur during the warranty period will be rectified free of charge. If the manufacturer does not repair or replace the goods with new ones within 45 days of receiving the goods, the consumer may terminate the contract or demand a reduction in the purchase price.
The warranty expires in the following cases:
non-compliance with the instructions for use,
negligent handling of the product,
damage caused by mechanical shocks through the fault of the customer or a third party.
13. ACTUAL ERROR
According to the Consumer Protection Act, the error is real:
if the goods do not have the characteristics necessary for their normal use or for marketing;
if the goods do not have the characteristics necessary for the special use for which the buyer buys them, but which was known to the seller or should have been known to him;
if the goods do not have the characteristics and qualities that have been explicitly or tacitly agreed or prescribed;
if the seller has delivered goods that do not match the sample or model, unless the sample or model was shown only for the purpose of notification.
The consumer may exercise his rights arising from a material defect if he informs the seller of the defect within two months from the day on which the defect was discovered. The consumer must describe the defect in detail in the defect notification and allow the seller to inspect the item.
The seller is not liable for material defects in the goods that appear after two years have passed since the thing was delivered. A defect in property shall be deemed to have existed at the time of extradition if it occurs within six months of extradition.
The consumer who has correctly informed the seller of the defect has the right to require the seller to:
rectifies the defect in the goods or returns part of the amount paid in proportion to the defect or
the defective goods are replaced by a new faultless or
returns the amount paid.
The right to assert a material defect in an article is regulated in more detail by the provisions of the ZVPot.
14. PROTECTION OF PERSONAL DATA
The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments, 128-bit SSL certificate issued by an authorized organization.
The manager of the online store www.dreamgarden.si (provider, ALNAIR doo) is in accordance with the Personal Data Protection Act, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, with the General Regulation on Personal Data Protection GDPR) is committed to protecting the personal data of its users.
In no case will we pass on personal data to unauthorized third parties.
Only authorized persons (employees and contractual partners) with a username and password have access to the collected personal data. All contractual partners who have access to personal data are obliged to handle personal data carefully in accordance with the Regulation (GDPR).
All detailed information on the processing of personal data can be found in the document Privacy Policy .
15. COMMUNICATION
The bidder will contact the buyer via means of distance communication only if the buyer agrees to this when placing the order.
In addition to the Provider, the Platform may contact the customer via means of distance communication only if the customer agrees to this when placing an order.
Advertising emails will contain the following components:
will be clearly and unambiguously marked as advertising messages,
the consignor will be clearly visible,
various campaigns, promotions and other marketing techniques will be marked as such. The conditions for participation in them will also be clearly defined,
the method of unsubscribing from receiving advertising messages will be clearly presented.
The Provider and the Platform have the right to send the customer technical messages regarding the customer's order and its processing, payment, delivery, etc., or they will contact by phone.
16. ASSESSMENTS, OPINIONS AND RECOMMENDATIONS
Opinions, ratings and recommendations written by customers are part of the functionality of the online store and are intended for the community of all users.
The provider allows the opinion to be written by any user of the online store, and before the final publication, the provider reviews them. The provider will not publish opinions or contributions that are in any way offensive, inappropriate or which, in the opinion of the provider, do not benefit other users and visitors.
By submitting an opinion or comment, the user expressly agrees to the terms of use of his opinion or comment and allows the provider to publish part or all of the text in all electronic and other media. The provider has the right to use the content of the opinion or comment indefinitely and for any purpose that is in the business interest of the provider, including publication in advertisements or other marketing communications. At the same time, the author of the opinion declares and guarantees that he is the owner of the material and moral copyrights for the written opinions and comments and that he does not exclusively and indefinitely transfer this right to the provider.
17. LIMITATION OF LIABILITY
The provider makes every effort to ensure the timeliness and accuracy of the information published on its website. However, the characteristics of the items, the delivery time or the price may change so quickly that the provider sometimes fails to correct the information on the website. In such a case, the provider will notify the customer of the changes and allow him to withdraw from the contract or replace the ordered item.
The provider is not responsible for the information in the opinions and is limited from any liability arising from the information provided in the opinions.
The bidder has the option to withdraw from the contract only if an obvious error is established (Article 46 of the Civil Code). An obvious error is considered to be an error in the essential characteristics of the item and all errors that are considered decisive according to the customs of the store or the intention of the customers and which the Bidder would not confirm or conclude the contract in case of knowledge. This also includes obvious price errors that may be due to technical and other problems.
The provider is not responsible for any occasional problems with the operation of the website, any inaccuracy of information and also for any damage caused by the use of inaccurate or incomplete information.
The Provider is not responsible for complications and problems that may arise in the event of improper use of goods / services.
COMPLAINTS AND DISPUTES
The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty and to establish an effective system for handling complaints, and to determine the person with whom the customer can contact in case of problems by phone or e-mail. The complaint is submitted via e-mail to mail.dreamgarden@gmail.com. The appeal procedure is confidential.
The provider is aware that the essential feature of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating litigation. Therefore, the provider strives to the best of its ability to resolve any disputes amicably.
Out-of-court settlement of consumer disputes
In accordance with the provisions of relevant legislation, the provider ALNAIR doo does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the applicable Out-of-Court Settlement of Consumer Disputes Act (Official Gazette RS, No. 81/15). .
In accordance with the provisions of the relevant legislation, the company ALNAIR doo, as a provider of goods and services, which also deals with online commerce in the territory of the Republic of Slovenia, publishes an electronic link to the online consumer dispute resolution platform (SRPS). The platform is available to consumers http://ec.europa.eu/odr .
The said regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and of the Council on online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.
Conclusion
The provider reserves the right to change the terms of business at any time and in any way, for any reason and without prior notice.
We wish you plenty of pleasant and affordable shopping!
The conditions are valid from 01.09.2021.