DELIVERY

REFUND

Pursuant to the provision of Article 43.č of the ZVPot, the consumer, as a natural person, in the case of distance or off-premises contracts, has the right to inform the company within 14 days that he is withdrawing from the contract without having to state the reason for your decision.

Withdrawal from the contract is notified by the consumer to the seller's e-mail address: mail.dreamgarden@gmail.com.

The form for withdrawal from the contract of articles is available to users here .

The only cost borne by the buyer in connection with the return of goods is the cost of postage, insofar as the goods were purchased or returned by mail. The consumer is considered to return the goods on time if he sends them before the expiry of the 14-day return period.

The buyer can also bring the goods in person at one of the seller's collection points, in agreement with the seller. The goods must be returned to the seller no later than 30 days from the sent form for the return of goods. The returned goods must be accompanied by a copy of the invoice and personal data of the buyer together with the number of the personal bank account, for a refund.

The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer's fault. As the packaging is an integral part of the item, it must be returned as it was in its original condition at the time of receipt of the item (ie undamaged, unopened and in the same quantity).

The consumer may not use the items without hindrance until the withdrawal from the contract. The consumer may inspect and test the articles to the extent strictly necessary to establish the actual situation. The consumer is liable for a reduction in the value of the goods if the reduction is due to conduct which is not strictly necessary to determine the nature, characteristics and functioning of the goods.

If the buyer has withdrawn from the purchase and the returned goods meet the requirements, the bidder must return the value of the paid goods. The transfer must be made by the bidder as soon as possible, but no later than 30 days after receipt of the returned goods.

The provider will try to return the payment to the consumer with the same means of payment as used by the consumer, unless the consumer has explicitly requested the use of a different means of payment and the consumer does not bear any costs as a result. However, the basic means of return is a transfer to the customer's bank account.

Withdrawal from the contract is not possible for goods (excerpts):

• which is made according to the exact instructions of the consumer and adapted to his personal needs;

• which, by its nature, is not suitable for return, is perishable or expires quickly;

• which is not eligible for a refund for health protection or hygiene reasons if opened by the consumer after delivery.

The right to withdraw from the contract is regulated in more detail by the provisions of the Consumer Protection Act (detailed Articles 43c and 43d) .